MaestroQA
MaestroQA is a quality assurance platform designed to optimize and enhance customer experiences across various interactions. The company provides tools such as automated QA workflows, customizable scorecards, and AI-powered analytics to drive performance excellence and strategic improvements. MaestroQA integrates seamlessly with leading CRMs and ensures compliance, reducing risks and improving service quality for its clients in diverse industries such as eCommerce, financial services, and social media. By offering actionable insights and fostering a culture of continuous improvement, MaestroQA empowers businesses to deliver exceptional customer service and operational success.
Customer Experience
Sales Development Representative
August 23, 2024
MaestroQA
MaestroQA is a quality assurance platform designed to optimize and enhance customer experiences across various interactions. The company provides tools such as automated QA workflows, customizable scorecards, and AI-powered analytics to drive performance excellence and strategic improvements. MaestroQA integrates seamlessly with leading CRMs and ensures compliance, reducing risks and improving service quality for its clients in diverse industries such as eCommerce, financial services, and social media. By offering actionable insights and fostering a culture of continuous improvement, MaestroQA empowers businesses to deliver exceptional customer service and operational success.
Customer Experience
📋 Description
• There is no such thing as perfection. Only continuous improvement. We are building software that helps companies build a culture of continuous improvement. • QA programs done right are about driving continuous improvement across your employees, customers, product, and processes. • This concept applies to every single business in the world - from the coffee cart around the corner to the largest companies in the world. • Our sweet spot of customers are ones that have a lot of digital conversations (email, chat, phone, video, etc.) and tech-enabled services. • Maestro will be tougher than 99% of other jobs but for the people who enjoy ‘tough’, it will also be the most rewarding.
🎯 Requirements
• Ability to execute incredible personalization over the phone and email • Exceptional relationship-building skills - this is core skill for future AEs and CSMs • ~3-10 years worked in a different industry outside of Technology and want to break into technology / startups
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🇺🇸 United States – Remote
💵 $65k - $85k / year
💰 $12M Series A on 2023-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
💵 Sales Development (SDR)
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