Mid-Market Account Executive

October 30

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Maven AGI

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Customer Support • Customer Experience • Generative AI • Artificial Intelligence

11 - 50

Description

• Company Overview: • MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. • We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. • We are building Maven to deliver better, cheaper support, for both end users and agents. • With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost. • Team: • Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. • Position Overview: • As a Mid Market Account Executive, you will play a pivotal role in growing Maven’s customer base and expanding relationships within the mid-market segment. • You’re a goal-oriented and strategic thinker who can work through a value-based sales approach to effectively meet customer needs. • Your primary focus will be to create and execute a repeatable sales process to close new deals and expand existing accounts. • What You’ll Do: • Develop and manage relationships with mid-market executives, particularly in line-of-business and IT roles. • Drive both new business acquisition and account expansion, balancing a mix of hunting and farming approaches. • Conduct and tailor product demos to address customer pain points, using real-time data and relevant scenarios. • Collaborate with internal teams on API connections and knowledge ingestion to customize solutions and create impactful technical presentations. • Create video content for demos and presentations to visually demonstrate the value and functionality of Maven’s solutions. • Set and maintain a high personal standard for achieving sales goals through disciplined execution.

Requirements

• 3+ years of experience in mid-market sales, with a focus on technical sales involving product demos, API integrations, and content creation. • Proven track record of closing business within the Customer Experience or Customer Support markets, with technical insight into support solutions. • Ability to work with and sell to senior-level decision-makers within Customer Support, Customer Success, and IT. • Familiarity with technical tools, API connections, and video creation software for building and presenting demos. • Strong business acumen, with a hands-on, strategic approach to identifying and solving customer challenges. • Passion for customer-centric solutions, delivering results, and effectively communicating complex technical concepts to diverse audiences. • Bachelor’s degree in Business, Engineering, or related field; MBA or technical certification is a plus.

Benefits

• High Impact in cutting-Edge field: Be at the vanguard of AI innovation. • Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes. • Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.