Customer Success Manager

6 days ago

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Description

• Customer Care Manager/Inside Sales Representatives work in team environment to support, retain, and expand existing customers and drive acquisition of new customers for a fast-growing national U.S.-based organic beverage maker. • Agents navigate data in our Customer's CRM and execute inbound and outbound calls on Amazon Connect's platform. • Progress is tracked in AWS' Quick Sight dashboard. • Agents document customer engagements and may be responsible for the full sales cycle from introduction to closing. • This is a 100% remote position with a high-level of team communication fostering a culture of excellence, collegiality and fun. • POSITION OVERVIEW/CORE TASKS: Provide prospective customers with product details, value expression of said products (and/or services), and pricing in order to close purchase deals for our customer. • Clear documentation and communication with customers to secure positive sales results. • Working as a support person for National Sales team VPs and Sales Directors in a professional, detail-oriented Customer Onboarding Specialist Role. • Clear documentation and communication with leadership and Customer's personnel to provide a successful sales campaign. • Current Shifts available: Monday-Friday Daytime Hours by Time Zone. • Retention of current customers through high-level Customer Satisfaction calls to include troubleshooting of various issues. • Creative problem-solving with an eye and ear for providing empathetic customer service. • Perform other duties as assigned.

Requirements

• Excellent verbal and written communication and customer service skills. • High School Diploma or equivalent required, college degree preferred. • Excellent interpersonal and documentation skills. • Professional work attitude, ability to learn. • Experience working in Excel and Google systems is preferred. • Dedicated space to work from where there is minimal background noise during calls and online meetings. • Consistent Wi-Fi and a reliable computer; Must clear all required background checks. • Strong interpersonal skills, ability to work autonomously and on a team. • Ability to identify solutions based on established processes and procedures. • Meticulous habits in logging sales interactions via established business processes and tools. • Ability to learn and become knowledgeable about Customer products and services. • Demonstrably effective soft skills, active listening skills, and ability to empathize with customer’s needs. • Effectively drive and manage progress through sales development stages to secure increased revenues for Customer.