Customer Experience Sales Shift Manager

10 hours ago

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Ollie

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Premium Pet Food • Home Delivery • Healthy Food • Direct to Consumer

51 - 200

Description

• Ollie was born with the mission of improving the lives of pets and pet parents nationwide. • We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. • As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members. • That’s where you come in… We’re looking for an experienced Sales Shift Manager to join our Canine Care Customer Experience team, a small pack of exceptional humans. • The Customer Experience Sales Shift Manager will lead a recently formed team of customer experience sales associates and will report to the Director of Customer Experience. • This is a remote position, but we are only seeking candidates in the Nashville, TN, or Salt Lake City, UT areas.

Requirements

• You have experience working on a sales team in a customer experience department. • You’ve successfully managed a team and enjoy the balance of leadership and individual contribution. • You are great at relationship-building and showing you care personally and can challenge directly. • You thrive in customer-facing roles and love engaging with people throughout the day. • You are a good listener, efficient, and self-motivated, with a patient and solution-oriented approach. • You excel in both written and verbal communication, providing clear and thoughtful responses to pup parents’ inquiries. • You put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own. • You’re good at thinking on your feet and improvisation- you like finding new ways to tackle challenges; nothing catches you off guard. • You prefer flexibility and guardrails over rigid rules. • You’re a natural-born problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you. • Most importantly, you’re fun! You don’t mind occasional sloppy dog kisses and appreciate a good meme.

Benefits

• Competitive salary and a stake in the company • Sponsored 401k program with employer match up to 4% • Comprehensive health coverage including medical, dental and vision • Unlimited vacation policy that you're encouraged to use • Paid parental leave • 1-week paw-ternity leave for new dog parents • Free Ollie subscription • Inspiring pack members!