Enterprise Account Manager

6 days ago

Apply Now

Receive Emails with Similar Jobs

NationBuilder

WebsiteLinkedInAll Job Openings

Politics • Advocacy • Brands • Nonprofits • Higher Education

51 - 200 employees

Founded 2011

☁️ SaaS

🤝 Non-profit

💰 $10M Debt Financing on 2018-12

Description

• At NationBuilder we create software for leaders. • Our customers come in all shapes and sizes, from small town organizers trying to win their school board election, to the largest political parties, candidates, and NGOs around the world. • Enterprise Account Managers take primary responsibility for the onboarding and ongoing success of NationBuilder’s Enterprise-level customers. • If you’re passionate about equipping leaders to build something meaningful in the world, we’d be excited to have you join the team. • Serve as the primary point of contact for a portfolio of customers, ensuring their success, satisfaction, and retention. • Develop a deep understanding of each customer’s unique goals and challenges. • Identify potential risks to customer satisfaction and retention, working with internal teams to address these proactively. • Participate in occasional industry events and contribute to market-development initiatives.

Requirements

• 3 years of experience in a customer success/account management role or equivalent experience working in political campaigns/parties, nonprofits, or advocacy organizations. • Experience using NationBuilder or comparable softwares is a major plus, but not required. • Exceptional verbal & written communication skills in English; comfortable communicating frequently on the phone, over video call, and in written form. • Speaking and writing in French at a business level is also required for this position. • Adaptability - comfortable working with both technical and strategic points of contact at customer organizations and within NationBuilder. • Ability to work autonomously but collaboratively in a fast-growing, dynamic environment. • Attention to detail, solid organizational and time-management skills and pride in always delivering quality work. • Passion for technology and familiarity with key concepts of online engagement. • Open to working with political parties, campaigns, and organizations from all backgrounds and with diverse missions. • A positive, constructive and open attitude is welcomed and expected; you should feel free to be yourself and help the company grow by doing so.