Account Manager

February 25

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Nuvolum

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Nuvolum is an integrated marketing and PR firm with proven strategies to help brands dominate their market and create experiences that win.

Website and Mobile Website Development • Complete Social Reputation and Social Media Management • Professional Photography and Video Production • Search Engine Optimization (SEO) • Search Engine Marketing (SEM)

51 - 200 employees

📋 Description

• Address daily client needs, communicate wins, and drive execution of strategic plans • Build and maintain trusting relationships and provide day-to-day support to clients • Lead, don’t follow. Be an initiator, not an order taker • Achieve quarterly and annual quotas • Manage multiple client projects, from inception through maintenance and completion • Collaborate with organizational leadership in ideation and development of programs • Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting • Act as the primary client contact for project implementation • Be highly organized with exceptional follow-up skills • Retain responsibility for tracking, reporting, and maintaining initiatives • Learn your client's business and match that with a deep understanding of Nuvolum’s services • Develop and maintain product expertise, driving high user satisfaction • Serve as the primary point of contact for client-related issues

🎯 Requirements

• 3+ years of customer success or account management experience • Bachelor's degree or equivalent preferred • Experience working in a top-tier marketing and PR consulting firm is a plus • Experience in sales is also a plus • In-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.) • Proficient working with the Google Suite (Docs, Sheets, Gmail, etc.) • Experience with project management tools (ClickUp, Wrike, Basecamp, or similar) • Familiarity with Zendesk, Jira or similar ticketing systems • Ability to effectively organize and prioritize tasks to complete assignments within the time allotted and maintain standard workflow • Strong verbal/written communication and listening skills, as you will be interacting with clients/customers daily • A deadline-driven, no-task-is-too-small or big mentality • Independent self-starter with the ability to work independently and/or with a team • Flexibility to work in an interactive environment with a high tolerance for change and ability to pivot based upon client requirements • Experience in event or campaign management a plus • Understanding the basics of social media and paid ads a plus • Ability to work with a strong sense of urgency