Director - Strategic Partner Implementation

March 25

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Ooma, Inc.

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Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

Small Business Phone Systems • Enterprise Communications • Business Phones • Communications Solutions • VoIP

201 - 500 employees

Founded 2004

📡 Telecommunications

🏢 Enterprise

💰 $5.1M Venture Round on 2015-05

📋 Description

• We are seeking a dynamic Director, Strategic Partner Implementation to lead a high-performing team in executing large-scale implementation rollouts. • In this player/coach role, you will not only provide leadership, mentorship, and operational oversight to your team but also work directly with customers and partners to ensure seamless, efficient, and high-quality deployments. • You will drive process optimization, stakeholder engagement, and cross-functional collaboration, ensuring that implementations align with business objectives and deliver exceptional client experiences. • This is a pivotal role for an experienced leader who thrives in a fast-paced, customer-focused environment and is passionate about scaling implementation strategies globally. • The ideal candidate is an outstanding communicator, highly engaging, and comfortable working with executive stakeholders.

🎯 Requirements

• 12+ years working experience, including 5+ years of experience in UCaaS, VoIP, or cloud-based communication solution implementations. • 3+ years' experience managing team with proven leadership experience in a player/coach capacity, balancing strategic oversight with hands-on execution. • Exceptional customer engagement skills that include being approachable, and able to simplify technical discussions for any audience. • Strong executive presence: Comfortable presenting to senior leadership and customers/partners alike. • Outstanding organizational skills, with the ability to manage multiple projects, priorities, and stakeholders. • Technical proficiency in VoIP, SIP, UCaaS platforms, and cloud-based telephony solutions. • Experience with project management tools (e.g., Monday, Smartsheet) and CRM systems.

🏖️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents • HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund) • Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) • Commuter benefits • 401k & employer match • Employee Stock Purchase Plan (ESPP) • Paid time off, sick days, as well as corporate holidays observed • Employee Assistance Program • Life Balance benefits with Travel assistance services and Identity theft and will preparation services