Senior Account Manager - Strategic Enterprise Accounts

5 days ago

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Pacvue

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eCommerce Strategy and Development • eCommerce Consulting and Advisory • Online Marketing • Paid Search • Display Advertising

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

Description

• Serve as the primary point of contact for assigned global enterprise brands, fostering strong, trust-based relationships. • Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. • Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. • Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives. • Partner with clients on joint strategy sessions, presenting data-driven recommendations and ensuring the execution of effective eCommerce strategies. • Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business. • Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery. • Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue. • Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix. • Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives. • Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support. • Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results. • Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

Requirements

• Minimum 5 years of experience in an Account Management, Client Success, or Consulting role, ideally in eCommerce, digital advertising, or SaaS. • Proven experience working with large, global enterprise clients and managing high-stakes partnerships. • Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals. • Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making. • Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences. • Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities. • A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes. • Comfortable with change and capable of thriving in a fast-paced, dynamic environment. • Experience in eCommerce platforms, digital advertising, or software solutions. • Familiarity with performance-based advertising metrics (e.g., CPC, ROAS, CVR) and proficiency in data analysis tools (e.g., Excel, Google Analytics, etc.).

Benefits

• Unlimited Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave