Support Engineer - Scan Data

November 7

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PAR Technology

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EPOS • BOH • FOH • Till Systems • Restaurant Technology

1001 - 5000

Description

• We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL. • The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. • Proficiency in Python is a plus. • Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files. • Monitor system performance and respond to issues promptly to maintain smooth operations. • Other operational tasks as assigned by management. • Submit and manage scan data files, ensuring accuracy and completeness. • Identify, diagnose, and correct errors in file submissions and data processing. • Perform regular maintenance tasks to ensure the reliability and performance of scan data systems. • Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing. • Document all operational procedures, error corrections, and maintenance activities meticulously.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field; or equivalent experience. • Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems. • Experience with Node.js development and intermediate SQL. • Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes. • Intermediate SQL skills for querying and updating data, specifically for scan data. • Familiarity with SFTP, POS systems, and data processing workflows. • Basic understanding of Python is a plus. • Excellent documentation skills with a keen eye for detail. • Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations. • Strong problem-solving abilities and attention to detail.

Benefits

• Unlimited PTO (Exempt Employees) • 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees) • Healthcare Benefits • Fitness/ Wellness Reimbursement ($300/year) • Internet Stipend (Remote employees) • Employee Stock Purchase Program • 401k Match