Director - Account Management

4 days ago

Apply Now

Receive Emails with Similar Jobs

Podimetrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🧬 Biotechnology

☁️ SaaS

Description

• The Director, Account Management will be responsible for owning and managing the client relationships post-contract execution. • They will take ownership of ensuring overall client satisfaction and ensuring that all contractual obligations are being met both by the Company and the client. • Ensures all contractual obligations are being met – SLA’s, adherence and engagement metrics, etc. • Works with internal stakeholders to be the voice of the client • Collaborate with Data Analytics and Actuarial teams to ensure outcomes methodology is applied, and oversee the ongoing discussion between Podimetrics/Client Analytics teams • Responsible for contract renewal • Oversees client P&L • Performs monthly client program overview meetings, quarterly business and annual reviews to review current results and potential expansion opportunities • Coordinates with the EHS Sales team upon close of new contracts and participates in client implementation process to ensure all pre-launch efforts are met • Works closely with Provider teams to ensure ongoing provider engagement and expansion opportunities are being fulfilled • Manages full-time Account Managers (in the future) who oversee day-to-day administrative functions to ensure client success, including but not limited to client billing, reporting, and operational efficiencies • Manages and resolves with client ops team all client issues (issues management) • Able to work cross functionally with all Podimetrics stakeholders to make sure client requirements are met and delivered • Responsible for the sale or up sale of new product features in addition to renewal contracts throughout account progression.

Requirements

• Minimum of five (5) years experience in Payor sales or Payor Account Management roles • Degree in business, marketing, communications, or a related field preferred • Excellent verbal and written communication skills • Proven track record of building and maintaining strong customer relations • Capability to analyze customer data to identify trends and opportunities • Familiarity with CRM software, Salesforce preferred • Undersanding of the specific healthcare industry and market dynamics

Benefits

• Pay Rate - $160,000+ commensurate with experience target base comp • Annual 20% Bonus Opportunity • Equity Options • Flexible Paid Time Off • 12 weeks of paid parental leave. • Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums. • Health Savings Account. • Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues. • 401k; match up to 4%. • Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident • Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance. • Additional life insurance, critical illness, and accident coverage available.