Senior Enterprise Account Manager

July 9

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PortPro

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drayage • container tracking • tms • transportation management system • intermodal

51 - 200

💰 $12M Series A on 2023-01

Description

• As a Senior Enterprise Account Manager, you will be the primary point of contact for our largest and most strategic customers. • Responsible for managing complex projects and implementations, maintaining reports, setting schedules, and coordinating with executive-level staff at our customers. • Direct a team of assistant account managers and potentially a technical account manager to ensure successful client outcomes. • This role requires exceptional leadership, project management, and communication skills, with a proven ability to navigate and manage enterprise-level client relationships and projects.

Requirements

• 7+ years of account management experience in the software industry, with at least 3 years managing enterprise-level accounts. • Experience in the drayage or supply chain industry is a plus. • Proven experience with software implementation and operational software solutions. • Strong leadership skills with a demonstrated ability to manage and motivate a team. • Exceptional interpersonal and communication skills, with the ability to interact effectively with executive-level stakeholders. • Strong project management skills, with a track record of successfully managing complex projects. • Experience with RocketLane, Jira, Asana, or other PM platforms. • Ability to thrive in a dynamic, fast-paced startup environment.

Benefits

• Develop and maintain strategic relationships with senior executive stakeholders at key accounts to ensure their ongoing success and satisfaction with PortPro's solutions. • Oversee and manage complex implementation projects, ensuring they are completed on time, within scope, and within budget. • Direct a team of assistant account managers and a technical account manager, providing guidance and support to ensure successful project outcomes and client satisfaction. • Maintain detailed reports on project status, client interactions, and outcomes, and set and manage project schedules. • Serve as the primary point of contact for executive-level communication, ensuring clear and effective communication of project statuses, issues, and successes. • Act as the voice of the customer within PortPro, advocating for their needs and ensuring they are met through our products and services. • Proactively identify potential issues and work with internal teams to resolve them, ensuring minimal disruption to the client's operations. • Travel as required to meet with clients and support project implementations.