Prokeep
B2B Software for Wholesale Distributors • Mobile Engagement • Customer Engagement • Interaction Management • Mobile Analytics
51 - 200
💰 $9M Seed Round on 2022-06
Technical Support Specialist
October 10
Prokeep
B2B Software for Wholesale Distributors • Mobile Engagement • Customer Engagement • Interaction Management • Mobile Analytics
51 - 200
💰 $9M Seed Round on 2022-06
Description
•Provide technical support to external customers for our SaaS solution. •Troubleshoot and resolve customer inquiries and technical issues. •Collaborate with cross-functional teams to resolve complex technical issues. •Document and track customer interactions using our CRM system. •Contribute to the development of technical support documentation. •Identify opportunities to improve customer satisfaction.
Requirements
•Minimum of 2 years of experience in technical support, preferably in a SaaS or software company. •Excellent communication skills, both verbal and written. •Strong analytical and problem-solving skills. •Ability to work independently and collaboratively. •Customer-centric mindset.
Benefits
•Health, Vision, and Dental •Life Insurance •Flexible PTO •Equity in fast growing company •401(k) Plan •Yearly Education Stipend
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