Qventus, Inc
Prescriptive analytics • Hospital Operations • Healthcare • Lean • Performance Improvement
Periop Client Success Analyst
2 days ago
Qventus, Inc
Prescriptive analytics • Hospital Operations • Healthcare • Lean • Performance Improvement
Description
• On this journey for over 12 years, Qventus is leading the transformation of healthcare. • We enable hospitals to focus on what matters most: patient care. • As a Client Success Analyst, you will work closely with Client Success Partners to support projects throughout the client success lifecycle. • This role involves complex project and task management, data analytics, consultative insights, and client interaction. • You'll provide operational and strategic support from go-live through renewals, assisting in risk mitigation and resolution to exceed stakeholder expectations. • This position is a gateway to growth, offering a chance to showcase your analytical skills and dedication to client success, focusing on strategic and operational tasks for effective product delivery and support.
Requirements
• Up to 5 years of project/program management experience with a comprehensive understanding of the business requirements and consultative skills needed for enterprise-wide client success. • Track record (work, internship or extra-curricular is acceptable) of high-performing deliverables that gain client/customer/end-user confidence and result in referenceability. • Proficiency with pulling data reports, aggregating data and translating it for consumption by clients or end users. • Ability to paraphrase a body of work into a meaningful and compelling story that highlights challenges, risks, success, failures and is marked by KPIs, benchmarking, or other metrics that signal objective success measures. • Ability to prepare for and facilitate effective and efficient meetings. • Ability to follow the data to identify issues, form conclusions, solve problems, and create possible solutions/recommendations. • Ability to prioritize work with conflicting deadlines and prioritizations. Is able to self-regulate time management. Contributes to streamline work to increase efficiency. • Ability to understand basic financial principles and understand tradeoffs at the intersection of project requirements, limited resources, and client satisfaction. • Ability to synthesize insights succinctly and create a compelling narrative arc that makes the complex seem simple. • Ability to travel up to 25-50% across the US.
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