Customer Success Manager
5 days ago
Description
• Empower businesses to succeed! At Sastrify, we're transforming how companies manage and procure their software - quickly, efficiently, and with maximum impact. • Supporting Tech and Procurement teams in buying and managing their software, we deliver best practices and insights and a vast database of benchmarks. • We're thrilled to have secured $32 million in Series B funding, a milestone that fuels our passion for innovation and growth. • Joining Sastrify means being part of a fast-paced, forward-thinking team where your work will make a real difference. • You'll be working with Sven Lackinger, our CEO and Co-Founder and our Team Leads Customer Success, Jan Horstkötter and Veronica Largaiolli. • We are looking for a driven Customer Success Manager (m/f/d), who is ready to achieve the best results for our customers. • You will work directly with and for our customers, supporting them throughout the process with the aim to provide the best customer experience. • You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.
Requirements
• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline • You have 2+ years of experience in Customer Success, Account management, Sales or Strategic consulting • Experience in B2B SaaS and/or procurement experience is a strong plus • You are highly adaptable, able to work in a fast-paced and ever changing environment • You possess strong interpersonal skills and experience building strong relationships - internally and externally (C-level) • You are a self-motivated and proactive team player who is able to prioritize your book of business • You have a drive for action and delivering customer outcomes! • You have outstanding written and oral ability in German and English • Experience working with Gainsight is a plus • You thrive working remotely (we don't have an office)
Benefits
• Build strong technical and market expertise in the high-growing SaaS market • Full responsibility from day one • Work with our amazing international team (we have Sastronauts from 30+ different nationalities) • Fully remote (you can work from anywhere) • 30 days of vacation • Flexible working hours • Learning budget • State-of-the-art equipment and equipment budget • In-person Gatherings • Virtual team events • Mental health support via Nilo.health
Apply NowSimilar Jobs
November 26
Arctic Wolf
1001 - 5000
As a Customer Success Manager, engage with clients using CyberSOC solutions at Arctic Wolf. Achieve renewal and expansion goals through consultative selling and ensure customer satisfaction.
November 16
Provide customer support for NeuroNation's cognitive health digital products, answering queries and analyzing feedback.
🇩🇪 Germany – Remote
💰 Venture Round on 2021-09
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
October 20
Customer Success Specialist at IronMaxx, ensuring service excellence and customer support.
October 20
Customer Success Manager at GovRadar, a tech startup revolutionizing public sector procurement.
October 19
Lead customer success initiatives for Carbmee's carbon management solutions.