Auto Catastrophe Repair Sales Representative

November 5

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Sedgwick

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claims management • risk management • workers'​ compensation • disability • absence solutions

10,000+

Description

• To develop, implement and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met. • Deliver a customer focused sales approach around the hail repair process. • Educate the customer on the benefit of the PDR repair process and using the Sedgwick guaranteed repair program. • Achieve a high-level repair capture rate per deployment. • Analyze and resolves customer service issues. • Providing an on-site CAT sale leadership, direction, and support repair process. • Work with on-site leadership to develop, implement and monitor sales approach per deployment. • Off-season requirements support local appraiser coverage, desk review and training. • Support CAT Repair Team Solution during events (greeting customer, maintaining customer waiting area, assist with scheduling, customer intake.

Requirements

• Bachelor's degree from an accredited college or university preferred. • Six (6) years of sales experience or customer service experience or equivalent combination of education and experience required. • Supervisory experience preferred. • Strong customer service skills including call center client processes and procedures • Excellent team coaching, training, facilitation and development skills • Excellent oral and written communication, including presentation skills • Excellent customer service skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies

Benefits

• medical • dental • vision • 401k and matching • PTO • disability and life insurance • employee assistance • flexible spending or health savings account • other additional voluntary benefits