Director, Revenue Cycle Academy

October 25

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Stanford Health Care

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Neuroscience • Oncology • Cardiovascular • Orthopaedics • Transplant

10,000+

Description

• Leads the Revenue Cycle Academy training program for the enterprise organization. • Develops training strategies and program enhancements based on evolving Revenue Cycle operational needs. • Regularly engages with Revenue Cycle leadership to ensure training program business alignment. • Measures and monitors training impact and effectiveness. • Promotes training offerings and stewards the Revenue Cycle Academy brand. • Serves as the department expert on training methodologies and training best practices. • Develops and communicates sound strategic training recommendations based on clear understanding of department objectives. • Stays current on relevant consumer and industry developments to provide operational insight and lead best practice presentations. • Actively contributes thought leadership and fresh ideas for growing and evolving department outputs and processes. • Manages communications for major deliverables for strategic training initiatives. • Stewards the creative process to ensure all work aligns with strategic goals. • Fosters strong relationships with key stakeholders. • Implements initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals. • Serves as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals. • Functions as a training consultant and business partner to other departments. • Monitors various training productivity and performance standards to ensure established levels are achieved, especially during critical activity periods. • Participates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units. • Manages escalated issues and provides direction. • Facilitates sustainable change across the department. • Develops leaders for succession.

Requirements

• Eight years of progressively responsible and directly related work experience. • Knowledge of training methodologies and best practices. • Background in business process and technological innovation within clinical and hospital business environments. • Proven experience leading and managing others through strategy and change process initiatives. • Experience analyzing stakeholder requirements and anticipating strategic organizational requirements. • Proven ability to work within a matrixed organization with competing initiatives and objectives. • Ability to assess and monitor team work load / capacity and shift timing and/or responsibilities appropriately to achieve sustainable pace while continuing to achieve results. • Effective interpersonal skills and professional conduct. • Ability to facilitate and lead group discussions. • Excellent written and oral communication skills. • Ability to build effective working relationships with all employees and upper management. • Ability to manage multiple projects in a timely and efficient manner. • Ability to develop and disseminate information effectively and appropriately. • Knowledge of revenue cycle systems (Epic preferred). • Familiarity with relevant hospital policies, practices and HIPAA regulations. • Ability to work independently with strong follow-up skills to ensure effective and efficient completion of tasks. • Experience with Microsoft Excel, Word, Project, Visio, PowerPoint or other spreadsheet and/or word processing Software.