Strategic Partnerships Associate

3 days ago

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Tempus Labs, Inc.

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1001 - 5000

Description

• Passionate about precision medicine and advancing the healthcare industry? • Build and manage relationships with physicians, clinical staff, and other relevant account stakeholders to support clinical operations and serve as a critical touchpoint between Tempus internal operations and our care team customers • Maintain tracking of KPIs and action items related to customer health, collective goals and objectives and report on status to internal stakeholders • Monitor order and sample status and proactively communicate any issues with internal and client stakeholders as needed • Communicate directly with various members of partner labs and providers to manage sample and document requests, handling, shipping and receiving • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity • Field requests from customers and coordinate with internal teams such as product and engineering to implement new initiatives and ensure continued success of operations • Collaborate with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, Commercial Operations, etc. • Interact with patients as needed, including providing Tempus testing patient financial assistance program overviews

Requirements

• 1+ years of client-facing experience • B.S. in biology, life science, or other relevant fields • Experience with common customer support systems (CRM, email, Microsoft office) and other internal communication tools • Demonstrated capacity to quickly learn relevant genomic and oncology information • Ability to understand and communicate scientific and/or technical information • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines • Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, pathologists, etc.) • Strong administrative skills and sophistication to manage business processes in complex environments • Highly organized and systematic with superb attention to detail • Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change • Demonstrate Tempus’ Values by acting with integrity, respect, and trust