Head of Dining and Commercial Partnerships

October 26

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Ten Lifestyle Group

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Lifestyle concierge • Lifestyle Management • Corporate Membership • Private Membership • Travel

1001 - 5000

Description

• We want to drive and develop our dining proposition and partnerships to provide our members priority/guaranteed access to the top restaurants around the globe. • To deliver unique key benefits and experiences for our members and relevant corporate clients with specific dining programmes across all of Ten’s markets. • Your role is to be commercially driving revenue across the business and delighting members through positive NPS results and feedback. • Your role as Head of will ensure that you are working with other key stakeholders; Ensuring that together as a team the dining proposition is delivering and meeting business expectations by achieving key metrics. • You will take full accountability for dining partnerships ensuring you deliver on all client and member requirements. • You will be fully accountable for sharing awareness of your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships/proposition and are making the most effective use of them. • As industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. • To have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business. • Develop a clear strategy to ensure we have best in market offers and access (e.g. held tables) and commission agreements in place, where relevant. • Monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies. • Work closely with Content and Marketing department ensuring all events, access and benefits have maximum exposure to members globally both online and offline. • Contribute to wider strategic goal for the global team or for wider region with support from your Director.

Requirements

• Proven track record of negotiating and procuring relationships offers or events • Experience in working with Dining Booking Platforms, API distribution and venue management systems • Experienced in working across multiple markets with a prove track record of success • Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, entertainment) • Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the dining proposition key objectives • People management skills; Previous success motivating and driving performance in others (whether line reports or colleagues, ideally sales/negotiation team). Effectively communicating and motivating people to ensure you are always obtaining the best results. • Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service. • Project management; Experience in managing highly complex global projects with multi-stakeholders internally and externally • Account Management: Interacted with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives • Analytical decision maker: Used performance data and leadership skills to drive results

Benefits

• 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Retirement plan • Tuition reimbursement • Vision insurance