Account Manager

5 days ago

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Thermo Fisher Scientific

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Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+

Description

• Develop and execute negotiation strategies for renewals that improve contract value while protecting and improving customer trust. • Own, drive and run the renewals process in collaboration with support from the Head of Account Management. • Manage appropriate commercial and contractual agreements. • Ensure that all Vantage clients are provided with core training in accordance with contractual agreements. Support with the design, development, and implementation of a Vantage training programme to enhance the skills of clients using the platform. • Provide regular updates to clients on the progress of Vantage and its development roadmap. • Become the reliable point of contact for each customer that is required to establish a strong business relationship. • Provide market feedback to the Product Team regarding competitive offerings and client needs, providing insight and input to pricing and product development. • Continually develop own knowledge and skills in line with Vantage product and service lines, as well as maintaining knowledgeable understanding of developments affecting the healthcare and/or pharmaceutical industry. • Maintain excellent verbal and formal communication skills, critical reasoning skills and the ability to sell & negotiate effectively.

Requirements

• Degree or equivalent, ideally in Life Sciences or similar • Minimum of 5 years of B2B experience in client relationship management, renewals, retention, or account management • Experience in developing credibility with customers and demonstrable track record of building strong strategic and trusted relationships with client stakeholders through professionalism and knowledge of services and products. • Experience in managing clients for SaaS products • Experience or interest in the healthcare and/or pharmaceutical sector • Track record in delivering product support or training to clients is desirable • ABPI Code of Practice knowledge and exam (ideal but not essential)