Affordable Care Act Client Manager
6 days ago
Description
• ACA Client Manager will drive five-star service experiences through excellent written and verbal communication skills • Build topical expertise in HR administration and large employer mandate laws in ACA • Involved in post-implementation calls and ensuring properly documented information for ongoing servicing • Participates in the implementation process to support ACA Implementation Project Manager • Provides education on ACA core topics: Variable hour tracking, Affordability requirements, Data exception reporting • Conduct monthly report review webinars with clients to discuss latest reports and findings • On-demand support via phone or e-mail to core client IT, HR, and Payroll team • Deliver ad hoc news, information, blog posts, articles, regulation updates, or software enhancement notices
Requirements
• 3+ years of experience in customer service • Excellent verbal and written communication skills, including preparing well-designed email communications and clear instructions over the phone • Ability to multi-task multiple issues and work well in a team environment • Experience troubleshooting technical errors that require quick thinking, independent thought, and group collaboration • Self-starter, able to learn and retain technology products and procedures, success in managing toward established metrics • Comfort and ability to excel in a high-activity and high-uncertainty environment • A high degree of initiative, intelligence, contagious enthusiasm and passion • Proficiency in the Microsoft suite of applications, (Outlook, Excel, Word, PowerPoint, etc.)
Benefits
• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year
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