Account Director

4 days ago

Apply Now

Receive Emails with Similar Jobs

Williams Lea

WebsiteLinkedInAll Job Openings

Pitchbooks and Presentations • Creative and Graphic Design • Business Information Services (BIS) • CRM and Data Management • Digital Mail

5001 - 10000 employees

🏢 Enterprise

🤝 B2B

☁️ SaaS

Description

• Ensure client teams meet or exceed client service level agreements (SLAs). • Provide operational oversight to ensure smooth day-to-day performance while addressing and escalating matters of concern. • Ensure core business processes are in place and aligned with best practices. • Responsible for ensuring teams utilize technology (Engage) as designed. • Responsible for developing teams within portfolio and working with other teams or functional areas to develop best practices across portfolios. • Support Senior Account Directors and Managing Directors in sales and account growth initiatives.

Requirements

• A Bachelor’s degree or equivalent experience is required. • Over 8 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment. • Demonstrated record in developing operational solutions that have permanently resolved poor contract performance or difficult situations. • Established accomplishments in successfully delivering on client SLAs, building high performing teams, and creating client relationships. • Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations. • Proven experience managing large teams and knowledge of multiple service lines. • At least one year business development experience. • Minimum of five years of successful financial management; understanding of how day-to-day operations and strategic decisions impact client P&Ls.