BPO Account Director

4 days ago

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OUTSOURCE CONSULTANTS, LLC

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Call Center Outsourcing • Call Centers • Inbound Call Center Services • Outbound Call Center Services • Contact Center Outsourcing

11 - 50 employees

🤝 B2B

Description

• The BPO Account Director manages and strengthens relationships with BPO partners and clients to ensure satisfaction, retention, and growth. • This role involves monitoring partner performance, analyzing KPIs, and facilitating vendor searches and onboarding processes. • The director builds strong relationships through regular strategy sessions, addressing concerns, and identifying growth opportunities. • Oversees reporting, CRM management, and cross-departmental collaboration.

Requirements

• 7+ years of international vendor or account management experience in the BPO industry. • 5+ years of client relationship management experience. • Ability to multitask, prioritize, be independent, manage time effectively, and be a self-starter. • Collegiate level skill in proofreading, spelling, grammar, and overall proficiency in business professional listening, written, and verbal communication skills. • Familiarity using Mac OS platforms and Internet/PC proficiency. • Proficiency with CRM systems such as Zoho or Salesforce. • Advanced MS Word, Excel, PowerPoint, Google Mail, and Calendar experience. • Experience with telephone systems and conference calling.