Manager - Technical Account Management

5 hours ago

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Wiz

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Description

• Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in EMEA. • Collaborate with Operations, Sales, Renewals, and Marketing teams on at scale customer programs to help drive customer retention and growth. • Program management account escalations to ensure timeline and well-coordinated resolution. • Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...) • Help customers make the most of their Wiz investment by pointing them to the right resources. Measure customers’ achievement via a data driven approach and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz.

Requirements

• 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role. • 3+ years of experience managing technical customer-facing teams. • Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. • Proven track record of mentoring and managing high-performing technical teams. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.