Customer Success Manager

7 hours ago

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Zeni

WebsiteLinkedInAll Job Openings

Bookkeeping • accounting • CFO Services • Startup finances

201 - 500

Description

• Customer Success Manager for Zeni’s all-in-one financial platform • Responsible for setting customers up for success • Serve as primary points of contact for customers • Coordinate and conduct activities throughout the customer experience • Handle customer issues and escalations • Work cross functionally to upsell and renew customers

Requirements

• Minimum 1-2 years of relevant experience in a client-facing project management, onboarding, or customer success role • Desire to build efficient processes and systems and has a continuous improvement mindset • Basic accounting experience or background • Thrives when working at a face paced high growth startup • Proven track record of successfully delivering complex projects and attaining high client satisfaction • Excellent verbal, written and communication skills • Attention to detail in driving processes to completion within tight timelines • Ability to multi-task across multiple clients, tracking open items and deliverables • Confidence in driving customer experience, helping to drive customer success • Preferred: Experience at financial tech startup • Preferred: Accounting background with knowledge of current finance tech stack applications (Quickbooks, Stripe, Bill.com, etc.)

Benefits

• Variable Bonus Compensation package part of OTE • Hybrid work environment • Employee stock options • Generous sick and parental leave programs