Account Manager - Client Growth

December 10

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Andros

WebsiteLinkedInAll Job Openings

Medical Credentialing Software • CVO • Credentialing Verification Orgainzation • Direct Medical Credentialing • Delegated Medical Credentialing

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

Description

•Manage a book of clients with responsibility for driving customer satisfaction, retention, and growth •Proactively identify opportunities to enhance client outcomes, add value, and drive new business •Develop an understanding of clients business needs •Collaborate with the Account Executive across the full sales lifecycle •Utilize Market Intelligence to stay current on evolving needs •Serve as an executive contact with key client business partners •Develop a metrics/data-focused client management strategy •Oversee strategic success plans including clear objectives and key performance indicators •Monitor Performance Guarantees and/or Service Level Agreements •Monitor client level reporting on performance and experience •Share insights and key trends back with clients •Partner with AE on creating best case KPIs •Ensure client health scores are reportable •Establish and grow executive relationships •Foster executive relationships that support positive relationship building •Responsible for oversight of content and meeting facilitation •Understand client needs and business objectives •Collaborate and guide facilitation across functions •Partner with growth departments on sales strategies •Collect client feedback in partnership with product teams •Communicate status updates for open requests/issues •Partner with support and operations teams to manage requests •Provide Tier 1 support for assigned clients •Educate clients on support processes •Share needs or gaps with product team •Flag “at-risk” customers •Stay updated on product enhancements •Lead and coordinate cross-functional teams for seamless onboarding experience •Advocate for client needs with internal stakeholders •Bring subject matter expertise on how Andros products and services can be leveraged

Requirements

•5+ years experience directly managing B-to-B, enterprise client relationships •Experience in the Healthcare and/or SaaS space, previous experience in an early stage business environment is a plus •Engaging presentation skills for regular client meetings, virtually and in-person •Team player with a passion for making a positive impact •Willingness to learn and grow client facing skills •Proficient in Salesforce and familiar with a client ticketing system such as ZenDesk •Bachelor’s Degree