Account Manager

December 6, 2024

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Helios Technologies, Inc.

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Helios Technologies, Inc. is a global leader in highly engineered motion control and electronic controls technology, serving diverse end markets. The company develops best-in-class hydraulic and electronic solutions, providing superior products to customers in over 90 countries. With two primary business segments, hydraulics and electronics, Helios Technologies positions itself as a trusted global brand in various industries. Helios products are designed to excel in markets such as industrial, mobile, agriculture, energy, commercial equipment, recreational, and health & wellness. The company is committed to sustainability and corporate responsibility, integrating environmental, social, and governance principles into its operations. Helios Technologies continues to innovate and offer intuitive solutions to enhance customer success.

1001 - 5000 employees

Founded 1997

📋 Description

• The Account Manager will be responsible for managing and nurturing client relationships within Helios. • This role involves deeply understanding client needs, providing tailored solutions, and identifying opportunities for account growth. • The Account Manager will serve as a trusted advisor to clients, ensuring satisfaction, retention, and expansion of our services. • Manage a portfolio of client accounts, acting as the main point of contact for client communications and relationship management. • Build and maintain strong, long-lasting client relationships to foster loyalty and retention. • Understand client needs and business objectives to provide tailored HR tech solutions that address specific requirements. • Present product enhancements, updates, and new features to clients, ensuring they derive maximum value from our services. • Identify and pursue upsell and cross-sell opportunities within existing accounts to drive account growth and increase revenue. • Develop and execute strategic account plans to expand our footprint within client organizations. • Monitor account performance, usage metrics, and satisfaction levels, preparing regular reports and insights for clients and internal stakeholders. • Conduct regular account reviews with clients to discuss performance, address concerns, and outline future opportunities. • Collaborate with internal teams, including Product, Marketing, Customer Support, and Implementation, to ensure seamless delivery of services and solutions to clients. • Act as a client advocate internally, conveying client feedback and requirements to drive product and service improvements. • Provide ongoing training and support to clients, ensuring they are well-equipped to utilize our solutions effectively. • Address and resolve client issues and concerns promptly, escalating when necessary to ensure client satisfaction.

🎯 Requirements

• 3+ years of experience in account management, preferably within the SaaS or HCM industry. • Proven track record of managing and growing client accounts in a B2B environment. • Strong client relationship management skills, with a focus on client satisfaction and retention. • Excellent communication, presentation, and negotiation skills. • Effective problem-solving abilities and a proactive approach to addressing client needs. • Ability to manage multiple accounts and priorities in a fast-paced environment. • Proficiency in CRM software (e.g., HubSpot) and MS Office suite. • Familiarity with HR tech solutions, global payments, and payroll processes is a plus. • Highly organized, detail-oriented, and able to manage time effectively. • Strong analytical skills with the ability to interpret data and make data-driven decisions. • Team player with the ability to collaborate effectively across departments. • Experience working in a high-growth, fast-paced startup environment. • Knowledge of global payment systems and payroll processes. • Multilingual abilities, particularly in languages relevant to key markets.