Account Manager - Commercial

August 28

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Highspot

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The sales enablement platform that makes every customer conversation count.

Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement

501 - 1000

Description

• Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business. • Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives. • Work closely with the Services team to ensure the highest level of customer satisfaction • Meet regularly with your customers to provide value at every touch point throughout the life of the customer. • Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations. • Create and drive revenue across assigned accounts • Meet and exceed all quarterly and annual revenue targets • Quickly learn new software product(s) and clearly communicate the value proposition • Maintain account and opportunity forecasting within our internal SFA system

Requirements

• A proven customer-facing professional with experience servicing Commercial and Enterprise accounts • 3+ years of Account Management or Customer Success experience • Able to quickly map complex business requirements to product use cases • A desire to improve your organization and those around you • Strong professional presence and able to negotiate effectively • Be able to work independently & as part of a team in a fast paced, rapidly changing environment • Able to demonstrate a sense of urgency and manage your customer pipeline effectively • Able to drive the execution of renewal and expansion discussions and agreements. • Demonstrate the ability to save and renew at risk customers • Salesforce experience strongly preferred