Enterprise Account Director

November 12

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Kalibri Labs

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Discovery • Analytics • Insights • Revenue Strategy • Hotel Benchmarking

51 - 200 employees

Founded 2013

🏠 Real Estate

☁️ SaaS

Description

• At Kalibri Labs, we are helping to redefine and rebuild the hotel industry • We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit • We are working on cutting-edge solutions for the industry: we are using our big data coupled with machine learning and AI to help increase asset values • Kalibri Labs is growing, so if you’re ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading! • Kalibri Labs, a SAAS start-up in the hospitality industry, is searching for an Enterprise Account Director who will oversee the commercial relationships with our largest customers such as Hilton, Marriott, Choice, Aimbridge, etc • The ideal candidate will have a strong background in account management, excellent leadership skills, and a passion for helping clients succeed • They will work closely with other colleagues and leaders within the commercial organization, Executive Team, Marketing, and Client Support daily to retain and grow existing business and to ensure the delivery of value to the client to drive their business outcomes.

Requirements

• Bachelor’s degree in Hospitality management, or related field • 5+ years proven experience in senior/strategic account management roles within hospitality, Saas, and/or Data as a Service organization • Extensive experience and understanding of revenue management and the hospitality industry, including its unique processes and challenges • Excellent communication and interpersonal skills • Ability to build and operate strong, lasting relationships at multiple levels: interact with revenue managers through to General Managers and E/C Suite executives • Great interpersonal and communication skills and high overall emotional intelligence • Proven track record of developing, executing, and managing account plans • Ability to quickly understand and successfully promote business solutions, identifying business needs and selling value • A strong sales track record of consistently meeting and/or exceeding retention or NPS quotas • Ability to manage and direct multiple accounts and prioritize tasks effectively • Creative thinker and problem solver who can present unique solutions or recommendations, with strong analytical and problem-solving skills • Industry experience and knowledge of sales and customer service practices in a SaaS company • Technical aptitude and the ability to learn software programs • Revenue management and industry data aptitude • High level of proficiency in Salesforce.com and the MS Suite (Excel, PowerPoint, and Word) • Acts with urgency and is fanatically focused on delivering delightful customer experiences • Strong networking skills, with the ability to build relationships within the industry through events and trade shows • 10-15% Travel (domestically, flexible scheduling)