Senior Account Manager

November 5

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Medallion

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51 - 200

Description

• Own the overall relationship with your book of business; work with your customer on all stages of the customer journey from onboarding, driving adoption, growth, and retention • Partner with the customer to align on their business objectives and goals in order to build and drive measurable success plans • Drive successful renewals to maintain and grow existing revenue, as well as identify and execute on expansion opportunities • Be a strategic advisor and provide consultative guidance and best practices to your book of business • Identify key stakeholders and build relationships with executive buyers and c-suite level contacts • Develop new and innovative ways to share relevant data and insights that’s impactful to customers and ties back to their success drivers through Strategic Business Reviews • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate • Drive greater customer engagement across accounts by applying data insights, product and industry expertise • Collaborate with internal teams to solve complex customer problems and drive impact • Consistently achieve logo retention, net-retention, renewal, and expansion targets • Act as the voice of the customer, and advocate internally for customer needs and develop strong feedback loops within Medallion • Drive process improvements that will improve our abilities to better serve both our customers and internal stakeholders as we scale

Requirements

• 6+ years of customer success or account management experience at a SaaS startup • Healthcare consulting or a customer success role with a health-tech company • Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis • Able to identify solutions, improve effectiveness of current strategies, and manage change • Previous experience creating growth plans and strategic business reviews for your clients • GTM and team oriented mindset • Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides) • Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally • Strong operational skills that drive organizational efficiencies and customer satisfaction • Ability to influence and build credibility and trust across the organization and with customers • Problem solving, project management, interpersonal and organizational skills

Benefits

• Equity • Bonus • Benefits