Senior Account Manager

November 5, 2024

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Medallion

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Medallion is a comprehensive provider data management and operations platform designed to streamline credentialing, enrollment, and monitoring for healthcare organizations. It offers solutions such as automated credentialing, payer enrollment, cross-state licensing, and provider network management, all aimed at reducing costs and improving operational speed and accuracy. Medallion serves provider groups, payers, health systems, and digital health companies, helping them manage their workflows more efficiently. With its innovative technology, Medallion ensures data compliance and provides end-to-end provider licensure management, contributing to better healthcare outcomes and operational efficiency.

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Description

• Own the overall relationship with your book of business; work with your customer on all stages of the customer journey from onboarding, driving adoption, growth, and retention • Partner with the customer to align on their business objectives and goals in order to build and drive measurable success plans • Drive successful renewals to maintain and grow existing revenue, as well as identify and execute on expansion opportunities • Be a strategic advisor and provide consultative guidance and best practices to your book of business • Identify key stakeholders and build relationships with executive buyers and c-suite level contacts • Develop new and innovative ways to share relevant data and insights that’s impactful to customers and ties back to their success drivers through Strategic Business Reviews • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate • Drive greater customer engagement across accounts by applying data insights, product and industry expertise • Collaborate with internal teams to solve complex customer problems and drive impact • Consistently achieve logo retention, net-retention, renewal, and expansion targets • Act as the voice of the customer, and advocate internally for customer needs and develop strong feedback loops within Medallion • Drive process improvements that will improve our abilities to better serve both our customers and internal stakeholders as we scale

Requirements

• 6+ years of customer success or account management experience at a SaaS startup • Healthcare consulting or a customer success role with a health-tech company • Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis • Able to identify solutions, improve effectiveness of current strategies, and manage change • Previous experience creating growth plans and strategic business reviews for your clients • GTM and team oriented mindset • Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides) • Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally • Strong operational skills that drive organizational efficiencies and customer satisfaction • Ability to influence and build credibility and trust across the organization and with customers • Problem solving, project management, interpersonal and organizational skills

Benefits

• Equity • Bonus • Benefits