Observe.AI
Observe. AI is an enterprise-grade AI platform specializing in conversation intelligence to enhance operations in contact centers. The company offers advanced solutions for real-time agent assistance, agent performance and coaching optimization, and compliance monitoring, aiming to empower customer service teams and drive organizational success through its VoiceAI Agents and AI-powered automation. The platform helps businesses evaluate 100% of their customer interactions, improve customer satisfaction, and boost revenue while reducing operating costs, making it particularly beneficial for industries like banking and financial services as well as healthcare insurance.
Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance
Enterprise Account Executive - East
February 11
🐊 Florida – Remote
🌲 North Carolina – Remote
+1 more states
💵 $260k - $320k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🧑💼 Account Executive
🦅 H1B Visa Sponsor
Observe.AI
Observe. AI is an enterprise-grade AI platform specializing in conversation intelligence to enhance operations in contact centers. The company offers advanced solutions for real-time agent assistance, agent performance and coaching optimization, and compliance monitoring, aiming to empower customer service teams and drive organizational success through its VoiceAI Agents and AI-powered automation. The platform helps businesses evaluate 100% of their customer interactions, improve customer satisfaction, and boost revenue while reducing operating costs, making it particularly beneficial for industries like banking and financial services as well as healthcare insurance.
Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance
📋 Description
• We are seeking an Enterprise Account Executive in our Southeast region here at Observe AI. Ideally someone who is located in Georgia, Florida, or the Carolinas. • You will prospect, develop, manage sales pipeline and close new customers onto our Observe.ai Platform through outbound and inbound efforts • Build relationships with senior executives and decision makers across key industries within OAI ICP • Collaborate with the channel community to develop pipeline and secure new business. • Own the full sales-cycle from lead to close • Coordinate resources throughout the sales cycle, including legal, sales engineering implementation specialists and leadership • Educate and consult customers on the value of Observe throughout the sales and adoption cycle • Model a wide range of use cases in which Observe can drive business transformation across different industries and showcase the business based outcomes OAI technology can drive • Prioritize opportunities and actions in a fast paced environment • Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top down territory analysis
🎯 Requirements
• 7+ years of quota carrying software or technology sales, closing complex sales cycles with multiple stakeholders • Success selling a disruptive product into an unexpected buyer • Consistent track record of over-achieving quota (top 10-20% of company) • Experience closing transactions >$350k ACV to line of business executives • Success collaborating with the channel and partner community is preferred • Previous experience with Next Gen Contact Center technology is ideal
🏖️ Benefits
• Competitive compensation including equity • Excellent medical, dental, and vision insurance options • Flexible time off • 12 Company holidays + Winter Break and up to 14 weeks of parental leave • 401K plan • Quarterly Lifestyle Spend • Monthly Mobile + Internet Stipend • Pre-tax Commuter Benefits
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