Inside Sales Account Representative - Remote

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Sysco

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marketing • food products • distribution • quality assurance • sales

10,000+

Description

• This inside sales position is responsible for overseeing an existing field or inside sales account portfolio until a Territory Manager is assigned. • This business to business sales position may sell amenities, textiles, room accessories, paper, janitorial supplies, cleaning, and FF&E (Furniture, fixtures, and equipment) products to hotels in the United States. • Continuously monitor assigned accounts and take corrective action, as needed, to maintain and improve overall customer satisfaction. • Regularly communicate with assigned accounts regarding new products and services, company changes, holiday schedules, item changes, and new sales opportunities. • Update customer about any pricing/item changes or information. • Immediately notify the management team if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct the situation. • Regularly interact and communicate with various internal departments to provide vital information may be necessary for servicing the customer. • Provide advance notification to Operations about new customers or any other changes that may affect customer orders or delivery. • Increase sales through account penetration by analyzing current sales and volume, planning sales calls and following up. • Utilize product knowledge, ROI and analytical research tools (i.e., Phocas, GForce, and Salesforce.com) and sales training resources to effectively target new prospects and opportunities. • Work with Accounts Receivable to ensure customers pay invoices within agreed-upon terms. • Assist in the set-up of new accounts including the creation of customer order guides, obtaining new account applications, setting up price-rules, establish order/delivery schedules, implement customer/vendor pricing agreements, create files and other related duties. • Coordinate activities with appropriate departments to meet or exceed the customer’s expectations.

Requirements

• Bachelor’s degree in Sales, Marketing or Business preferred. • 1 - 2 years’ in customer service or sales experience. • Experience in hospitality or distribution preferred. • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. • Ability to communicate clearly through email and telephone. • Ability to effectively present information and respond to questions from clients, management and associates. • Capable of working with others proactively and constructively. • Pleasant and professional telephone presence. • Excellent organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives autonomously and shift priorities as necessary. • Excellent time management skills. • Ability to think creatively and become solution-driven. • Active listening skills to understand and interpret solution-driven selling. • Aptitude for processing information and incorporating feedback for interactive business conversations. • Capacity to convey ideas effectively and sell a variety of products. • Professional demeanor, vibrant personality, and the ability to instill trust with people. • Goal-oriented and driven self-starter who can work independently within a team environment and strive to be the best. • Respond promptly to customer needs. • Solicit customer feedback to improve service. • Respond promptly to requests for service and assistance as needed. • Identifies and resolves problems promptly. • Gathers and analyzes information skillfully. • Develops alternative solutions. • Displays willingness to make decisions. • Exhibits sound and accurate judgment. • Makes timely decisions. • Tactfully approaches others. • Reacts well under pressure. • Accepts responsibility for your actions. • Follows through on commitments. • Computer literacy including familiarity in handling and maintaining a customer database and skills that include Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook) and Internet navigation. • Familiarity with Phocas, GForce, and Salesforce.com a plus.

Benefits

• For information on Sysco’s Benefits, please visit https://SyscoBenefits.com