Account Director - SaaS Solution

November 28

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recruitment • recruitment agency • staffing • hiring • employment agency

51 - 200 employees

👥 HR Tech

Description

• Gatekeeper is a SaaS-based, next-generation Vendor & Contract Lifecycle Management (VCLM) and Third Party Risk Management (TPRM) Solution. • Responsible for retaining, growing, and expanding high-value existing accounts. • Strengthen relationships, drive renewals, and identify upsell and cross-sell opportunities. • Partner with the Customer Success & Professional Services team for smooth onboarding and product adoption. • Develop and execute customised account plans that align with customer goals. • Act as a trusted advisor and ensure positive outcomes for customers. • Become a subject matter expert in Gatekeeper’s product offerings.

Requirements

• 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth • A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth • Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations • Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets • Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention • Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings • Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy

Benefits

• 100% remote working: live anywhere in the UK, no offices and no commute • Generous annual leave allowance • Comprehensive benefits package including: Private health cover • Company pension scheme • Life Assurance • Group Income Protection • Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats